Refund & Returns Policy

Last Updated: January 2026

Welcome to Essentials Hoodies AU. Please read our Refund & Returns Policy carefully before placing an order. We aim to keep everything clear and simple to avoid any issues.

If you have any questions, please contact us first at: 📧 support@essentialshoodiesau.com

1. Important Notice (Please Read First)

Before opening any dispute with your bank, PayPal, or payment provider, you must contact us first at support@essentialshoodiesau.com.
We are always ready to help and resolve the issue quickly.

Opening a dispute without contacting us may delay the resolution.

2. Returns

We accept returns only under the following conditions:

  • The item is damaged, defective, or the wrong item was received
  • You contact us within 7 days of receiving your order
  • The item is unused, unworn, and in original packaging

Items That Cannot Be Returned

  • Items on sale or clearance
  • Items damaged due to customer misuse
  • Items returned without contacting us first

3. Refunds

Once we receive and inspect your returned item, we will notify you by email.

Refund Approval

  • If approved, your refund will be processed within 5–10 business days
  • Refunds are issued to the original payment method only

Partial Refunds (If Applicable)

Partial refunds may be given if:

  • The item is not in its original condition
  • The item is returned late

4. Order Status & Delivery Issues

If tracking shows Delivered, but you did not receive the package:

We will assist you with the next steps.

5. Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

6. Shipping Costs

  • The customer pays return shipping costs, unless the item is defective or incorrect
  • Original shipping fees are non-refundable

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. Still not received? Please email us at support@essentialshoodiesau.com

8. Cancellations

  • Orders can only be cancelled within 12 hours of placing the order
  • Once processing or shipping has started, cancellation is not possible

9. Contact Us

For any refund, return, or order-related questions, contact us at:

📧 support@essentialshoodiesau.com

We are here to help and ensure a smooth shopping experience.